Returns & Exchanges

At Dualit, we stand by the quality of our premium kitchen appliances and offer a 30-day return window for items in their original packaging. Whether you have changed your mind or need a different model, we are committed to providing a seamless resolution for your home kitchen needs.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your Dualit product in its original box, ensuring all manuals, accessories, and protective inserts are included to prevent transit damage.

3

Ship the Item

Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location or schedule a home collection.

4

Quality Inspection & Refund

Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing